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Results-oriented Training Specialist & Technical Project Manager with expertise in instructional design, eLearning development, and data-driven curriculum improvement.
I started my career in the fast-paced world of alarm monitoring — processing police, fire, and medical emergencies while maintaining attention to detail under pressure. That experience taught me what high-stakes training really means: when the curriculum works, people perform. When it doesn't, the consequences are real.
That insight led me to pursue a Master of Education in Educational Technology Leadership at the University of Louisiana at Monroe (3.91 GPA), building on my English degree from UC Riverside. I now combine instructional design frameworks like ADDIE and SAM with data analytics to create training programs that produce measurable outcomes.
I currently serve as both a Training Specialist at Rapid Response Monitoring Services and a Technical Project Manager at AdVran Inc., where I coordinate cross-functional teams on cybersecurity and digital transformation projects.
Corona, CA
Apprehension Rate Increase
Test Score Improvement
Assessment Time Saved
Client Satisfaction Rate
Raised apprehension rates by 36% through ADDIE-designed blended learning curriculum.
Reduced assessment time by 30+ minutes with AI-automated simulation scenarios.
Achieved 100% staff compliance across 1,000+ end-users with SAM-model cybersecurity training.
Selected work from my Master of Education in Educational Technology Leadership program at the University of Louisiana at Monroe.
An interactive lesson plan designed using Universal Design for Learning principles, demonstrating curriculum development methodology.
A comprehensive training program proposal applying ADDIE methodology to address organizational learning gaps with measurable outcomes.
Full instructional design portfolio showcasing the complete design process from analysis through evaluation across multiple projects.
AdVran Inc. · Corona, CA · Sept 2024 – Present
Coordinating cross-functional teams of cybersecurity and IT engineers to deliver 35+ complex digital transformation projects with 100% client satisfaction. Designing Security Awareness Training for 1,000+ end-users.
Rapid Response Monitoring Services · Corona, CA · Nov 2022 – Present
Designing and delivering training sessions in alarm skillsets. Led the Sonitrol Training Program that raised apprehension rates by 36%. Developed a revised simulator exam that reduced assessment time by 30+ minutes.
Rapid Response Monitoring Services · Corona, CA · Apr 2021 – Nov 2022
Processed police, fire, and medical emergency alarms. Handled live audio and video monitoring for high-security accounts requiring attention to detail and situational awareness.
Mentor Collective at UC Riverside · Riverside, CA · Sept 2020 – Dec 2021
Provided peer coaching and academic advising to undergraduate students. Developed workshops for professional and academic development.
Talalay Tennis Academy · Norco, CA · Apr 2020 – Sept 2020
Created SOPs and safety protocols during the COVID-19 pandemic. Coordinated CPR training and maintained safety documentation.
Master of Education
Educational Technology Leadership
University of Louisiana at Monroe
3.91 GPA
Bachelor of Arts
English
University of California, Riverside
3.72 GPA