Sonitrol Training Program
April 2023 – November 2024
Apprehension Rate Increase
New operators at Rapid Response Monitoring Services lacked structured training on Sonitrol audio alarm processing. Without a formalized curriculum, operators developed inconsistent skills, leading to lower apprehension rates and gaps in emergency response performance. The existing onboarding process relied on informal shadowing with no standardized assessments to measure competency.
Analysis
Collaborated with the Training Coordinator and Team Managers to analyze learner data and identify critical skill gaps in audio alarm processing. Reviewed QA audits and performance metrics to establish baseline competency levels.
Design
Applied the ADDIE framework to design a blended learning solution. Structured the curriculum to combine LMS-based modules for theoretical knowledge with in-person lectures for hands-on skill development.
Development
Created the leading curriculum course on audio alarm processing within the Seismic Learning LMS. Developed assessments calibrated to real-world scenarios using learner data analysis from senior designers.
Implementation
Delivered training sessions across multiple offices, coordinating both in-person and virtual formats. Served as long-term project manager ensuring consistent delivery and scheduling through the LMS.
Evaluation
Iteratively analyzed learner performance data to refine assessments and curriculum content. Created new assessment instruments that boosted test scores by 15% and tracked apprehension rate improvements over time.
Apprehension rate increase within the trained team
Test score improvement from revised assessments
The Sonitrol Training Program became the organization's leading curriculum for audio alarm processing. The blended learning approach established a repeatable framework that could be adapted for other alarm skillsets, creating lasting institutional knowledge and a measurable improvement in emergency response performance.